Contact
Centre

Seamless database integration lets you automate your business.

Now you can ensure that calls are routed to the right person for the job.

Powerful real-time statistics that enable you to manage effectively.

Monitor and address staff productivity with real-time KPIs.

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Contact Centre
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Can we contact you in the future? Yes

Contact centre solutions

Build customer loyalty with a contact centre

Customers remember the suppliers who handle their needs efficiently and reward them with continued loyalty. Because keeping your existing customers satisfied costs less than finding new ones, maintaining exemplary customer service is always a sound investment. It is typical for small and growing companies to feel overwhelmed with the challenge of delivering a seamless customer experience. Calls and emails come in but there are not enough people to handle them. Callers are left on hold or are transferred from one person to another. Repeat customers feel unknown even though they may be extremely important to the business.

A contact centre can solve everything. A typical package includes customisable routing of incoming calls and comprehensive management reporting on real and historic performance of individuals and groups. Both of which help to control costs, manage personnel and enhance customer relations. Contact centres let you create professional on-hold messaging with specific options based on the number dialled, time of day or even the caller ID to provide a seamless experience for holding customers. Complete messaging functionality also allows you to capture and deliver information from callers to the right person, at the right time and in the right way.

Database Integration

Seamless database integration lets you automate your business processes, saving you time and boosting your efficiency.

Multimedia Integration

Make the most of powerful real-time statistics that enable you to manage your email communications more effectively.

Intuitive Call Routing

Now you can ensure that calls are routed to the right person for the job each and every time with intelligent call routing.

Real-time KPIs

Monitor and address staff productivity with real-time KPIs that enable you to deliver the ultimate customer service experience.

What are options

Lake Technologies offers full turnkey solutions for business phones and networks. From business phone systems, broadband, line rental, low-cost calls, mobile and Voice over IP (VoIP) – we always deliver the best service. To find out more and discuss your requirements, simply enter your details below to arrange a free consultation call.

Can we contact you in the future? Yes

We can also provide

Consultancy
Telephone Systems
Multimedia
Unified Communications
Analytics
Applications
VOIP/Hosted Telephony
Call Recording
Integration

Contact Centre
FAQ

Lake Technologies offers low-cost, high-value contact centre packages that are specifically designed to deliver the capabilities that every growing business needs to achieve and even exceed new levels of customer service and loyalty. A powerful contact centre solution could be yours for much less than you think.

Whereas a call centre is focused on incoming and outgoing voice calls, a contact centre enables you to manage customers with both voice calls and data applications, like email and live chat. Contact centre solutions enable you to keep on top of the many and varied channels that customers want to use to contact you. With a contact centre service from Lake Technologies, you can efficiently manage all your voice and data communications through any agent that has access to a broadband connection.

Lake Technologies offers a host of contact centre solutions that deliver tangible costs savings and efficiency gains. If you make or receive a high volume of calls, improving your call handling practices can bring major benefits. Answering calls promptly and solving queries effectively leads to greater customer satisfaction and better productivity. Automated dialling is also a powerful tool for sales teams to maximise the number of calls and revenue that they generate.

Our contact centre solutions will make your business more productive and profitable. Businesses of all shapes and sizes are tapping into the potential of automated technology to streamline their processes and boost their efficiencies. Automation not only allows you to react nimbly to changing circumstances, but it also gives you detailed data about every aspect of your contact centre to optimise your procedures and performance.

Contact centre solutions from Lake Technologies allow you to take full advantage of powerful automation technology whenever and however you interact with your customers. Whether you need a solution for a single department or a full-blown call centre, our contact centre services give you all the tools necessary to upgrade your inbound and outbound strategies. Speak to Lake Technologies today to discuss your options.

Just look at some of the benefits that investing in a contact centre can give you. For instance, automatic call distribution makes your call handling more efficient, while automatic diallers give you faster and more accurate dialling. Plus, skills-based call routing can boost your first time resolution rates. Then you have real-time and historical reports, as well as call recording and monitoring tools that improve compliance and allow you to take a proactive approach to performance management.

Make Lake Technologies your contact centre providers of choice. With more than 26 years of industry experience, we know a thing or two about providing seamless customer experience. We have provided countless telecoms solutions to businesses like yours right across the North West and beyond. Our professional and approachable experts will listen to your specific requirements to develop a first-rate contact centre solution that maximises the efficiency and productivity of all your call-handling.

No matter how big or how small, how simple or complex your contact centre requirements, Lake Technologies can provide everything you need to build lasting customer loyalty and a motivated workforce. Exceptional customer service is at the heart of everything we do at Lake Technologies and we strive to provide you with the best possible experience at all times. Speak to one of our experts about our contact centre services today and arrange a consultation.