Call Recording

Call recording enables you to monitor your interactions.

Call recording software can protect you in the event of a customer dispute.

Phone call recording provides invaluable feedback for your business.

Ability to verify verbal orders using call recording technology.

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Call Recording
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Can we contact you in the future? Yes

Call recording software

Maintain quality with call recording

Call recording is rapidly becoming a standard business application throughout the UK. Call recording not only provides protection and contractual verification for organisations and their employees but it also helps to maintain the quality of your training and the compliance of your personnel. The age when phone call recording was used solely by the emergency services, legal houses and financial institutions is a distant memory. Call recording and tracking software is now becoming an integral part of customer relationship strategies and many organisations just like yours are now taking full advantage of the low-cost initial investment required for a call recording service that delivers high value returns.

Excellent communications are the lifeblood of any modern business. With the sheer amount of information that we convey over voice calls on a daily basis, call recording is more important than ever. Lake Technologies offers phone call recording systems that enable automatic or manual recordings. Our call recording software gives you the functionality to record both ends of a call for incoming, outgoing and conference calls. Your recordings are typically stored on a local PC or network device, giving you powerful playback tools to analyse your calls and develop strategies and action plans based on your findings.

Enhance Customer Service

Call recording enables you to monitor your interactions to maintain the highest standards of customer service at all times.

Train & Evaluate Staff

Phone call recording provides invaluable feedback for you to enhance your staff training and performance management.

Resolve Disputes

Call recording software can protect you in the event of a customer dispute, providing undeniable evidence.

Verify Verbal Orders

Having the ability to verify verbal orders using call recording technology can help you to safeguard thousands of pounds’ worth of sales.

What are my options

Lake Technologies offers full turnkey solutions for business phones and networks. From business phone systems, broadband, line rental, low-cost calls, mobile and Voice over IP (VoIP) – we always deliver the best service. To find out more and discuss your requirements, simply enter your details below to arrange a free consultation call.

Can we contact you in the future? Yes

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Call Recording
FAQ

Call recording delivers total peace of mind, providing valuable recorded information for training purposes and dispute resolutions. Call recording systems don’t need to be hugely sophisticated either. Lake Technologies offers cost-effective call recording systems that are designed to archive your calls over a set period of time.

Call recording software lets you record all the calls coming in and out of your business, which are then stored locally for playback and analysis purposes. Not only is this powerful technology hugely beneficial for legal disputes, compliance, training and order clarifications, but it also provides a clear picture of how your business is performing with regards to your customer service standards. Phone call tracking also provides an added layer of protection for your staff in the event of a customer complaint.

Call recording and tracking software offers a number of benefits to businesses like yours. It can improve the quality of your customer interactions and help you to identify training needs and business opportunities. Call recording is also useful for providing live assistance to agents while they interact with the customer to ensure the optimum caller experience and accelerate their training. It also lets you capture customers’ candid opinions while the perception of the quality of service received is still fresh in their minds.

The Information Commissioner’s Office has said that “the UK is committed to maintaining the high standards of the GDPR (General Data Protection Regulation) and the government plans to incorporate it into UK law after Brexit.” One of the key elements of the GDPR framework that affect call recordings is that businesses need to actively justify the capture of conversations and the resultant processing of personal data.

That means that businesses that capture call recordings for training and quality purposes need participants’ “freely given, specific, informed, and unambiguous consent” to make recordings of a conversation. Of course, we are not legal experts here at Lake Technologies, so we would advise taking appropriate advice to develop call recording policies and practices that are fully compliant with the GDPR laws.

That depends on the number of calls you handle, the complexity of the system you require, your recording specifications, and – of course – your desired budget. We have a number of call recording software options available to you, which can be as simple or as complex as you need. Call recording generally only requires a minimal initial outlay but delivers an impressive return on investment given the valuable insights it can provide in terms of your customer service experience and the performance of your personnel.

At Lake Technologies, we don’t believe it is possible to deliver a “one-size-fits-all” call recording solution. Your business is completely unique and requires a phone call recording service that is tailored to your exact needs. To ensure you receive the most suitable call recording software for your requirements, we recommend speaking to one of our expert consultants. They will listen to your challenges and goals to develop a call recording package to suit your ambitions and budget.

Lake Technologies is your local call recording expert you can trust. With more than 26 years of industry experience, we have delivered call recording solutions for countless satisfied customers. We provide call recording solutions to businesses like yours right across the North West and beyond. Our highly skilled and approachable technicians will listen to your requirements and recommend suitable call recording software that maximises the efficiency and productivity of all your call-handling activities.

No matter how many calls you handle, the complexity of your call recording requirements, or the budget you have to work with, Lake Technologies has the ideal call recording and tracking software for you. Exceptional customer service is at the heart of everything we do at Lake Technologies and we take pride in delivering world-class solutions and services to all our customers. Speak to one of our experts about our phone call recording services today and arrange a consultation.