Call
Analytics

Monitor customer engagement and staff performance.

Call analytics support for most telephone systems.

Call analytics allow you to gauge your call handling and performance.

Maximise your productivity and conversions with call analytics solutions.

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16 Reviews 5/5
Analytics
Quote
Can we contact you in the future? Yes

Boost productivity with call analytics

Powerful call analytics software

Lake Technologies provides comprehensive call analytics packages for most types of telephone systems, including Avaya, NEC, Samsung, Cisco, Mitel, Siemens, LG, Panasonic, Nortel, BT Versatility and many more. Call analytics are important for any organisation, large or small, that conducts business over the telephone. Nowadays, customers expect a quick and satisfactory resolution to their call. The best way to ensure a high-quality experience is to gather metrics for you and your agents to maximise productivity and efficiency. As the old business saying goes: “if you can’t measure it, you can’t manage it.”

Our call analytics platforms give you priceless insights, both in real-time and on a historical basis, around how your business engages with your customers and how your staff are performing. Many of our call analytics solutions come with thousands of reports built in and some even integrate with your existing Customer Relationship Management (CRM) or database systems. So you can generate automatic reports based on your Key Performance Indicators (KPIs) or your sales closing ratio. No matter what your line of business, Lake Technologies can provide high-performance call analytics software tailored to you.

Valuable Data

Monitor customer engagement and staff performance using real-time and historical data that enables you to be agile and proactive.

Satisfied Customers

Call analytics allow you to gauge your call handling to performance to ensure the highest quality customer service experience.

Comprehensive Support

Call analytics support for most telephone systems, including Avaya, NEC, Samsung, Cisco, Mitel, Siemens, LG and BT Versatility

Motivated Workforce

Maximise your productivity and conversions with call analytics solutions that can motivate your workforce and aid training and compliance.

What are my options

Lake Technologies offers full turnkey solutions for business phones and networks. From business phone systems, broadband, line rental, low cost calls, mobile and Voice over IP (VoIP) – we always deliver the best service. To find out more and discuss your requirements, simply enter your details below to arrange a free consultation call.

Can we contact you in the future? Yes

We can also provide

Consultancy
Telephone Systems
Multimedia
Unified Communications
Applications
VOIP/Hosted Telephony
Contact Centre
Call Recording
Integration

Call Analytics
FAQ

Customers expect a simple, quick and quality service when contacting a business. They want to receive information as efficiently as possible and demand a personalised experience. Which is why it is vitally important to have access to real-time statistics and analytics to keep your team performing at its best.

Call analytics is a highly effective method of measuring, analysing and reporting on your phone call data. Call analytics software gives you valuable metrics that enable you to better manage your sales, marketing and customer service calls. Call analytics software is your chance to gain a deeper insight into the interactions you have with your customers. As a result, you can discover new opportunities for upselling and cross-selling, as well as ways to improve customer satisfaction through your CRM activities.

Call analytics platforms can be used to provide clear and motivational data for wallboards throughout your business premises to boost productivity. You can also create an alarm feature that sends an email or SMS to the management team based on pre-set parameters, such as missed inbound sales calls or a member of staff dialling a premium-rate telephone number. This provides you with useful insights and data to support performance management discussions with your employees.

That depends on the volume of customer calls your business handles and how much value you place on first-class customer engagement and a productive salesforce. If you are dealing with a large number of customer calls and would like greater control and visibility of those interactions to provide a more seamless and responsive service, then call analytics software could be exactly what you need. We have a number of options that support an enhanced customer experience and a more engaged workforce.

At Lake Technologies, we don’t believe it is possible to deliver a ‘one-size-fits-all’ analytics solution. Your business is completely unique and requires a call analytics solution that is tailored to your exact needs. To ensure you receive the most suitable call analytics software for your requirements, we recommend speaking to one of our expert consultants. They will listen to your challenges and goals to develop a bespoke call analytics solution to fit your ambitions and budget.

That depends on the volume of customer calls your business handles and how much value you place on first-class customer engagement and a productive salesforce. If you are dealing with a large number of customer calls and would like greater control and visibility of those interactions to provide a more seamless and responsive service, then call analytics software could be exactly what you need. We have a number of options that support an enhanced customer experience and a more engaged workforce.

At Lake Technologies, we don’t believe it is possible to deliver a ‘one-size-fits-all’ analytics solution. Your business is completely unique and requires a call analytics solution that is tailored to your exact needs. To ensure you receive the most suitable call analytics software for your requirements, we recommend speaking to one of our expert consultants. They will listen to your challenges and goals to develop a bespoke call analytics solution to fit your ambitions and budget.

Lake Technologies is your local provider of high-performance call analytics software. With more than 26 years of industry experience, we understand the importance of communicating with customers effectively. We provide local support for local businesses right across the North West and beyond. Our professional and approachable experts will assess your needs to install a powerful call analytics solution that takes your customer service and sales conversions to the next level.

If you need a call analytics platform to inform your call handling performance, our technical advisers here at Lake Technologies have the skills and experience to provide the best call analytics solution for you. Excellent customer relations is something we are truly passionate about. We practice what we preach, striving to deliver the finest customer service and technical expertise. Speak to one of our experts today to find out more about our call analytics software packages and to arrange a consultation.