Service &
Support

Our professional consultants and support technicians deliver the right solutions.

We aim to resolve any technical issues as quickly as possible, either remotely or on-site.

Our advanced monitoring and reporting systems mean that we often know about a problem before you do.

Service Level Agreements that outline the fixed costs of our ongoing support services.

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16 Reviews 5/5
Service & Support
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Can we contact you in the future? Yes

Telecoms support and maintenance

Responsive telecoms support

Welcome to the service and support hub here at Lake Technologies. We are a knowledgeable and experienced team of technical business consultants and support technicians, supported by excellent admin staff, who care passionately about delivering the right solutions when you need them most. Our aim is to resolve your technical issue quickly and efficiently, delivering first-class support in your time of need. At Lake technologies, we pride ourselves on always providing the best possible service throughout our relationship. Our main priorities are to keep you online, connected and satisfied at all times.

Lake Technologies has a proven team of professional support staff. We have been providing comprehensive, business-driven telecommunications products and services across the UK for more than 26 years. We partner with the most trusted and respected suppliers to the UK telecommunications market and have the highest levels of competency in Avaya, NEC, Samsung, and BT Versatility phone systems. When you entrust your telecommunications requirements with Lake Technologies, you can be sure you are in safe hands. Our vast pool of talent, expertise and experience means that we can identify and rectify any issues quickly, efficiently and correctly. Plus, we will keep you updated and fully up to speed at all times.

Unlimited Support

Our onshore team of professional consultants and support technicians deliver the right solutions when you need them the most.

Rapid Response

We aim to resolve any technical issues as quickly as possible, either remotely or on-site, to minimise any costly downtime and inconvenience.

Advanced Monitoring

Our advanced monitoring and reporting systems mean that we often know about a problem before you do, so we can respond proactively.

No Hidden Costs

We assess your needs before developing clear Service Level Agreements that outline the fixed costs of our ongoing support services.

What are my options

Lake Technologies offers full turnkey solutions for business phones and networks. From business phone systems, broadband, line rental, low-cost calls, mobile and Voice over IP (VoIP) – we always deliver the best service. To find out more and discuss your requirements, simply enter your details below to arrange a free consultation call.

Can we contact you in the future? Yes

We can also provide

Consultancy
Telephone Systems
Multimedia
Unified Communications
Analytics
Applications
VOIP/Hosted Telephony
Contact Centre
Call Recording
Integration

Service & Support
FAQ

All of our telecommunications products and services are designed to be stable and reliable. However, in the rare event that an issue arises, Lake Technologies has an extensive team of technical business consultants and support technicians capable of getting you back up and running with the least amount of disruption.

Most business have been the victims of a major telecoms failure at some point. Finding yourself cut adrift of your customers and data with no clue as to when the problem will be fixed can be extremely frustrating. Your telephone systems and broadband network are vital to the success of your business operations. Without them, you are helpless. Depending on the size, capacity and nature of your business, the consequences of a fault can range from mild inconvenience to a catastrophic loss of revenue.

Which is why if you need support you should contact Lake Technologies as soon as possible. Our highly experienced and knowledgeable team of consultants and technicians aim to restore your systems to perfect working order as quickly as possible, with the least amount of inconvenience. Our in-depth knowledge of all our highly-rated telephone, mobile and broadband products, not to mention our 26 years in the business, mean that we can handle every eventuality as part of your support and maintenance agreement.

Yes, we can. Our support services here at Lake Technologies don’t just cover unexpected technical issues. They also take a view towards future-proofing your business as it grows. All of our telephone systems are designed to deliver a high degree of capacity and scalability for any growing business. Should your needs change, we can respond accordingly, expanding your capacity with the least amount of fuss and expense.

This is where hosted VoIP comes into its own. Cloud-based phone systems let you make and receive calls over an internet connection using Internet Protocol (IP) handsets, mobiles and other devices. What this effectively means is cheaper call rates, minimal upfront expenditure due to less on-site hardware, and unlimited scope to ramp up your capacity as and when required.

No, absolutely not. We provide extremely detailed and transparent Service Level Agreements (SLAs) that outline all of our services and associated fixed costs, so you know exactly what you are getting and precisely how much our services will cost each month. We promise that you will never have to deal with an unexpected bill from Lake Technologies. We believe that first-class support services are an integral part of your ongoing success. For that reason, we will always go the extra mile to ensure you are totally satisfied with our service and the terms by which we provide them.

If our agreement is due for renewal or our prices are liable to change, we will always discuss these kinds of matters with you directly. Our business is founded on principles of trust, honesty and integrity. We will do everything possible to provide you with the most cost-effective support services available. We want you to be completely satisfied with our services and will work with you to develop a support and maintenance package that meets your business objectives and budget aspirations.

Lake Technologies is your local provider of first-class telecoms support services. With nearly a quarter of a century of industry experience, we understand just how vital it is to keep your business telephones and broadband working perfectly. We provide local support for local businesses right across the North West and beyond. Our professional and approachable experts are available whenever you need them and will endeavour to fix your issue as quickly and conveniently as possible.

Depending on your needs, we can offer standard, weekend and 24-hour support packages* for your telephone and broadband systems. We provide rapid and reliable support. If we can’t resolve the issue remotely, we aim to be on site as quickly as possible to fix the problem and get you back online swiftly. Speak to one of our experts today to find out more about our support services and to arrange a consultation. At Lake Technologies, you can count on us to always deliver the best possible service.