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How to gain customer loyalty with a contact centre

Customers remember businesses that handle their queries effectively and reward them with their loyalty. When you consider it costs five times more to attract a new customer than it does to keep one and that just a 5% increase in customer retention can boost your profits by as much as 95%, it pays to deliver first-class service. Contact centre software is your customer service secret weapon and Lake Technologies is here to tell you why. 

What is contact centre software?

Contact centre software helps you to manage your customer service duties not just over the phone but also via email and live chat. Essentially, wherever a customer wants to contact you (and the options increase all the time), a contact centre brings everything together. The upshot is you’ll never miss a customer query again and you’ll gain a serious amount of trust and credibility with the responsiveness of your service.

With contact centre software solutions from Lake Technologies, you can streamline your customer service experience and enjoy some major cost savings in the process. It’s a win-win situation for you and your customers! Whether you handle a large volume of inbound customer service calls or generate a significant number of outbound sales calls, our contact centre software can boost your productivity no end.

How does contact centre software work?

Typical contact centre software solutions include intelligent call routing and in-depth reporting on real-time and historical performance. Which gives you a better handle on your costs, staffing and customer experience. Create seamless on-hold messaging and route callers to the right person, at the right time and in the right way. The bottom line? Contact centre software can boost your productivity and your profits. 

Contact centre software solutions give you the major advantage of being able to automate many of your customer service processes and procedures. This frees up time for your team to react nimbly when required and prompts greater productivity. Whether you need a solution for a department or a full-blown call centre, our contact centre software gives you all the tools you need to upgrade your call-handling strategy. 

The features and benefits of contact centre software include:

  • Real-time statistics and KPIs
  • Seamless database integration 
  • Automates business processes
  • Saves time and boosts efficiency
  • Manage email communications
  • Intelligent call routing

Where can I get contact centre software in the UK?

With more than 26 years of industry experience under our belt, Lake Technologies knows what it takes to deliver seamless customer service. With our clever contact centre software solutions and first-rate technical knowledge, we can help you to achieve the ultimate customer service experience. Our experts will listen to your needs to develop a contact centre solution that maximises the potential of all your call-handling.
For more information about our contact centre solutions, please feel free to contact us today on 0333 200 4031 or to arrange a free consultation. Our experts are ready and waiting to offer their advice and expertise on how to take your customer service to the next level.